Privacy Policy

True Adapt Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details:

Post:

Unit D3-D4, Riverside Industrial Estate, Bridge Road, LITTLEHAMPTON, West Sussex, BN17 5DF, GB

Telephone:

0800 321 3362

Email:

hello@trueadapt.co.uk

What information we collect, use, and why:

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses

Payment details (including card or bank information for transfers and direct debits)

Health information (including dietary requirements, allergies and health conditions)

Photographs or video recordings

Records of meetings and decisions

Information relating to compliments or complaints

Lawful bases:

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

Contract

Where we get personal information from:

People directly

Councils and other public sector organisations

How long we keep information:

Data Retention Policy:

Purpose: This Data Retention Policy outlines the procedures for retaining and disposing of data related to our installations, which are covered by a warranty period of up to 10 years.

Scope: This policy applies to all customer data collected during the installation process, including but not limited to, personal information, installation details, and warranty information.

Data Retention Period

Customer Data:

All customer data collected during the installation process will be retained for a period of 10 years from the date of installation.

This includes:

• Customer name and contact information

• Installation details and specifications

• Warranty information and related documentation

Warranty Claims:

Any data related to warranty claims will be retained for the duration of the warranty period (10 years) and an additional 6 months to address any follow-up issues.

Data Disposal:

End of Retention Period:

At the end of the 10-year retention period, all customer data will be securely deleted or anonymized, ensuring that it cannot be reconstructed or read.

Secure Disposal Methods:

Data will be disposed of using secure methods, including:

Digital data:

Permanent deletion from all storage systems and backups

Physical data:

Shredding or incineration of paper records

Data Access and Security:

Access Control:

Access to customer data will be restricted to authorised personnel only, ensuring that data is protected from unauthorised access, alteration, or disclosure.

Data Security:

Appropriate technical and organisational measures will be implemented to protect customer data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Compliance and Review

Compliance:

This policy complies with applicable data protection laws and regulations, including GDPR and other relevant legislation.

Review and Updates:

This policy will be reviewed annually and updated as necessary to ensure continued compliance with legal requirements and best practices.

Contact Information

For any questions or concerns regarding this Data Retention Policy, please contact:

Oliver Shurmer

Managing Director

hello@trueadapt.co.uk

0800 321 3362

True Adapt Limited

Who we share information with:

Others we share personal information with:

Warranty and guarantee providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

hello@trueadapt.co.uk

Office: 0800 321 3362

Privacy Policy

Contact details:

Post:

Telephone:

Email:

What information we collect, use, and why:

Lawful bases:

Where we get personal information from:

How long we keep information:

Data Retention Policy:

Purpose: This Data Retention Policy outlines the procedures for retaining and disposing of data related to our installations, which are covered by a warranty period of up to 10 years.

Scope: This policy applies to all customer data collected during the installation process, including but not limited to, personal information, installation details, and warranty information.

Data Retention Period

Customer Data:

All customer data collected during the installation process will be retained for a period of 10 years from the date of installation.

This includes:

• Customer name and contact information

• Installation details and specifications

• Warranty information and related documentation

Warranty Claims:

Any data related to warranty claims will be retained for the duration of the warranty period (10 years) and an additional 6 months to address any follow-up issues.

​

Data Disposal:

​

End of Retention Period:

At the end of the 10-year retention period, all customer data will be securely deleted or anonymized, ensuring that it cannot be reconstructed or read.

Secure Disposal Methods:

Data will be disposed of using secure methods, including:

Digital data:

Permanent deletion from all storage systems and backups

Physical data:

Shredding or incineration of paper records

​

Data Access and Security:

​

Access Control:

Access to customer data will be restricted to authorised personnel only, ensuring that data is protected from unauthorised access, alteration, or disclosure.

Data Security:

Appropriate technical and organisational measures will be implemented to protect customer data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

​

Compliance and Review

​

Compliance:

This policy complies with applicable data protection laws and regulations, including GDPR and other relevant legislation.

Review and Updates:

This policy will be reviewed annually and updated as necessary to ensure continued compliance with legal requirements and best practices.

Contact Information

For any questions or concerns regarding this Data Retention Policy, please contact:

Oliver Shurmer

Managing Director

hello@trueadapt.co.uk

0800 321 3362

True Adapt Limited

Who we share information with:

Others we share personal information with:

Warranty and guarantee providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

​

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

11 June 2024

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF